FAQ

If you still have questions you can contact me at info@heyyojojo.com

 WHEN WILL MY ORDER SHIP?

Please allow up to 3-5 days for your order to be processed, packaged, and shipped. Once shipped, you will receive tracking confirmation to the email provided. USPS First Class Mail takes between 3-5 days. To account for any possible delays, please allow at least two weeks for your order to arrive.

DO YOU SHIP INTERNATIONALLY?

The Postal Service is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. International shipping options are coming soon.

PART OF MY ORDER IS MISSING / I HAVE EXTRAS IN MY PACKAGE?

While packaging many orders at once, there may be occasions where I leave something out. If this happens, please email info@heyyojojo.com to get everything resolved. If you find something in addition to what you ordered, congratulations you got a freebie! I appreciate you all so much and try to include extra goodies into orders where I can.

WHAT DETERMINES MY SHIPPING COST?

Packages are shipped in a recycled envelope (stickers only) or padded mailer with tracking (all other products). This is to ensure transparency in delivery confirmations for both you and me. Shipping costs are determined by the current USPS Shipping Rates calculated after you enter your shipping location at checkout.

SHOP POLICIES

By shopping at heyyojojo.com you automatically accept the terms below.

HeyyoJojo does not take returns or exchanges. If you have any issues with your order, please email us at info@heyyojojo.com

I am not responsible for shipping delays due to USPS you may incur.

I reserve the right to decline or accept any cancellation request.
 
I respect your privacy and won't store your email or personal information for any reason other than to ship your purchases.

FAQ

If you still have questions you can contact me at info@heyyojojo.com

 WHEN WILL MY ORDER SHIP?

Please allow up to 3-5 days for your order to be processed, packaged, and shipped. Once shipped, you will receive tracking confirmation to the email provided. USPS First Class Mail takes between 3-5 days. To account for any possible delays, please allow at least two weeks for your order to arrive.

DO YOU SHIP INTERNATIONALLY?

The Postal Service is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. International shipping options are coming soon.

PART OF MY ORDER IS MISSING / I HAVE EXTRAS IN MY PACKAGE?

While packaging many orders at once, there may be occasions where I leave something out. If this happens, please email info@heyyojojo.com to get everything resolved. If you find something in addition to what you ordered, congratulations you got a freebie! I appreciate you all so much and try to include extra goodies into orders where I can.

WHAT DETERMINES MY SHIPPING COST?

Packages are shipped in a recycled envelope (stickers only) or padded mailer with tracking (all other products). This is to ensure transparency in delivery confirmations for both you and me. Shipping costs are determined by the current USPS Shipping Rates calculated after you enter your shipping location at checkout.

SHOP POLICIES

By shopping at heyyojojo.com you automatically accept the terms below.

HeyyoJojo does not take returns or exchanges. If you have any issues with your order, please email us at info@heyyojojo.com

I am not responsible for shipping delays due to USPS you may incur.

I reserve the right to decline or accept any cancellation request.
 
I respect your privacy and won't store your email or personal information for any reason other than to ship your purchases.